Live chat is available for your urgent enquiries during these hours:

If you were unable to find the answer to your question in our Help Centre, for the fastest response to urgent enquiries please tap the envelope above to complete our email contact form. We'll be happy to help.

If you'd prefer us to call you back (for less urgent enquiries), leave a message and we'll get back to you.

Help Centre (logged-in sitter) 

<p>If you&apos;ve got the Sitters app but you&apos;re experiencing any problems using your Sitters account, please <a href="https://sitters-member-childcarer.gorgias.help/en-GB/contact" rel="noopener noreferrer" target="_blank">get in touch with us via the Contact Form</a> so that we can look into this for you.</p>

If you've got the Sitters app but you're experiencing any problems using your Sitters account, please get in touch with us via the Contact Form so that we can look into this for you.

I'm having some problems using the app?

Using the Sitters app

How do I set up my Stripe details?

When will I receive payment for a booking?

How do I set my hourly rate?

Golden rules for every booking

What to consider before a booking?

How can I get great reviews from parents?

How to reassure nervous parents

How do I see new job offers?

How are sitters selected for a booking?

Keeping in touch with parents

Why should I turn on notifications?

Should I have a DBS certificate?

How do I add/update my DBS details?

Why is my National Insurance number needed?

Complaints

Public liability insurance

Getting started with Sitters

How do I get paid for a booking?

Where do bookings take place?

Can I control which job offers I receive?

How long are bookings?

Should I contact parents during the booking?

What's involved in an overnight booking?

Extra children at a booking?

Will I know if there are pets at a booking?

What should I know about hotel bookings?

What if I have to cancel a booking?

What happens if a parent cancels?

What if parents are late/early arriving home?

How do I see my reviews?

How many children per booking?

Caring for children with additional needs

Do you provide a school pick-up service?

Can I switch off my job offers for a while?

Can I apply for more than one job on the same day/time?

Will I need to pay tax on my earnings from bookings?

Why is the parent's hourly rate different to my hourly rate?

Why is my booking still in 'Pending'?

Why was my booking unsuccessful?

When will you be closed over Christmas?

What is a Family Profile?

What are Health & Care details?

What are Health & Care details? copy

What are Booking Notes? copy

FAQs

When will I receive payment?

Why can't I accept payment in cash?

My payment is incorrect?

Payment

Best Practice Videos

Training Video Library

How do I download the app?

Will it cost me anything to download the app?

Sitters Childcarer Code of Conduct

The Sitters Code of Conduct

Help - I can't get into my account

I can't get hold of the parents?

Troubleshooting

First Aid Skills for Babies and Children

Whooping Cough

Choking

Reducing the risk of Sudden Infant Death Syndrome

Meningitis

Safeguarding

Useful links

Staying Safe: Keeping your personal data safe

Please treat our Customer Support team with respect and patience as they assist you. Thank you for your understanding.

I'm having some problems using the app?Updated 8 months ago