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Help Centre (logged-in sitter) 

We&apos;ll send you an email when there are new job offers available, but the fastest way to stay up-to-date is to make sure your push notifications are activated in your phone settings (find out how <a href="https://sitters-member-childcarer.gorgias.help/en-GB/why-should-i-turn-on-notifications-521483">here</a>). This allows you to:<ul><li style="font-size: 16px;">Receive timely updates on new job offers.</li><li style="font-size: 16px;">Stay informed about the status of your bookings.</li><li style="font-size: 16px;">Get notified promptly when you&apos;ve been paid for each job.</li></ul>All of your job offers will be displayed in your account under My Bookings.

The role of your sitter during a booking.

How do I see new job offers?

Getting started with Sitters

How do I set up my Stripe details?

When will I receive payment for a booking?

How do I set my hourly rate?

Golden rules for every booking

What to consider before a booking?

How can I get great reviews from parents?

How to reassure nervous parents

How are sitters selected for a booking?

Keeping in touch with parents

Why should I turn on notifications?

Should I have a DBS certificate?

How do I add/update my DBS details?

Why is my National Insurance number needed?

Complaints

Public liability insurance

How do I get paid for a booking?

Where do bookings take place?

Can I control which job offers I receive?

How long are bookings?

Should I contact parents during the booking?

What's involved in an overnight booking?

Extra children at a booking?

Will I know if there are pets at a booking?

What should I know about hotel bookings?

What if I have to cancel a booking?

What happens if a parent cancels?

What if parents are late/early arriving home?

How do I see my reviews?

How many children per booking?

Caring for children with additional needs

Do you provide a school pick-up service?

Can I switch off my job offers for a while?

Can I apply for more than one job on the same day/time?

Will I need to pay tax on my earnings from bookings?

Why is the parent's hourly rate different to my hourly rate?

Why is my booking still in 'Pending'?

Why was my booking unsuccessful?

When will you be closed over Christmas?

What is a Family Profile?

What are Health & Care details?

What are Health & Care details? copy

What are Booking Notes? copy

FAQs

When will I receive payment?

Why can't I accept payment in cash?

My payment is incorrect?

Payment

Best Practice Videos

Training Video Library

How do I download the app?

I'm having some problems using the app?

Will it cost me anything to download the app?

Using the Sitters app

Sitters Childcarer Code of Conduct

The Sitters Code of Conduct

Help - I can't get into my account

I can't get hold of the parents?

Troubleshooting

First Aid Skills for Babies and Children

Whooping Cough

Choking

Reducing the risk of Sudden Infant Death Syndrome

Meningitis

Safeguarding

Useful links

Staying Safe: Keeping your personal data safe

Please treat our Customer Support team with respect and patience as they assist you. Thank you for your understanding.

How do I see new job offers?Updated 10 months ago