My payment is incorrect?Updated a month ago

We recommend that you agree booking timings with the parent at the end of the booking, together with any 'extras' that may have been pre-agreed (such as parking), particularly if you are sitting for a family new to Sitters, so you are both in agreement whilst the payment is being made. We ask all families to pay their sitter immediately after the booking ends via the app. 

You will then receive confirmation (by push notification and email) that Stripe has taken the payment to process. 

If the family does not pay at the end of the booking, the automatic payment will try to collect the cost of the booking and we'll let you know when the payment has been successfully taken. 

However, if payment is subsequently declined (e.g. due to a declined card), or is not what you were expecting, you will need to follow up with the parent directly to request payment, as Sitters is not obliged to adjudicate on payment disputes, or to compensate either party.